1. Respect– You and your whānau should always be treated with respect. This includes respect of your culture, values, gender, race, and beliefs, as well as your right to personal privacy;

2. Fair Treatment – No one should discriminate against you or your whānau, pressure you or your whānau into something you don’t want to do or take advantage of you in any way;

3. Dignity and Independence – Services should support you and your whānau to live a dignified, independent life;

4. Quality Standards – You and your whānau have the right to be treated with care and skill to receive services that reflects yours and your whānau needs. All those involved should work together in yours and your whānau best interests;

5. Communication – You and your whānau have the right to be listened to, understood, and receive information in whatever way you or your whānau need. When it is necessary and practical because of language difficulties, an interpreter may be available to support you or your whānau;

6. Information – You and your whānau have the right to request any information held by MUMA and made accessible to you and your whānau. You and your whānau have the right to ask any questions and for all information to be kept private and confidential, unless information is required by other agencies to be used in your best interests and a consent form has been signed by you giving permission for information to be shared if required;

7. It’s Yours and Your Whānau Decision – All decisions are up to you and your whānau and you and your whānau can say NO or change your mind/s.

8. Support – You and your whānau have the right to have someone with you to give you support in most circumstances;

9. Complaints – It is your right and that of your whānau to make a complaint should you wish to do so and there should not be any adverse effects on the way you and your whānau are treated as a result of laying a complaint.